Return Policies

Online Return Policy

If you purchased an item online and are not satisfied with your purchase, you can return it within 14 days for a store credit, exchange, or refund, with the following conditions and exceptions:

ltems must be in their original, unworn condition.
Resized items, custom projects, special orders, or items purchased at trunk shows are final sale and not returnable.
All international orders are final sale.
All shipping and handling fees are non-refundable.
Items that have been marked down are final sale.
Items that have been exchanged or items purchased with store credit are final sale.
Exchanges on orders may result in additional taxes and/or a balance due.

If you would like to request a return or exchange for an online purchase, please send an email to info@nickengel.com or call/text us at (415) 342-8543 within 14 days of receiving your order. We will guide you through the return process. If you have any questions or concerns, please feel free to contact us.

In-Store Return Policy

All purchases made at our brick-and-mortar shop can be returned for exchange or store credit only. We do not offer refunds for items purchased in store. The following conditions and exceptions apply:

All returns must be accompanied by a receipt within 14 days of the purchase.
Items must be in their original, unworn condition.
Resized items, custom projects, special orders, and items purchased at trunk shows are final sale and not returnable.
Items that have been marked down are final sale.
Items that have been exchanged or items purchased with store credit are final sale.
Exchanges on orders may result in additional taxes and/or a balance due.

Custom Jewelry Policy

The deposit for custom creations is non-refundable and not eligible for exchange or refund. This includes custom engagement rings, wedding bands, and all other custom projects.

No exceptions.